Accessibility Statement

At ASHK, we believe everyone should feel welcome, both on our website and in our store. This statement explains how we approach accessibility and how you can reach us if you need support. Our commitment reflects the spirit of the Equality Act 2010 and recognised good practice.

ASHK is a physical store based at Westfield London. Our website is here to share our story and to help you plan a visit.

Our commitment

We are committed to making our website as accessible as possible, so that as many people as possible can use it, regardless of ability or the technology they rely on. We aim to follow the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a benchmark.

What we aim to do on our website

We work towards a website that:

  • Uses clear, plain language wherever possible.

  • Offers good colour contrast so text is easy to read.

  • Can be navigated using a keyboard.

  • Provides descriptive text for meaningful images.

  • Adapts to different screen sizes and devices.

We know accessibility is an ongoing effort, and we continue to review and improve our website over time.

Visiting our store

Our store is located within Westfield London, which offers accessible facilities including step-free access, lifts, accessible parking and accessible toilets. If you have specific access needs, or would like us to help you plan a comfortable visit, please contact us in advance and we will do everything we reasonably can to assist.

Getting help and giving feedback

We welcome your feedback. If you experience any difficulty using our website, or if you need information from us in a different format, please let us know. We will do our best to help and to put things right.

You can contact us at info@ashkmeanslove.com or write to us at Westfield London. Please tell us the nature of the issue and how you would prefer us to respond, and we will aim to reply promptly.

Ongoing improvement

Accessibility is a journey, not a destination. We regularly review our website and our welcome in store, and we are always grateful to hear how we can do better.

Contact us

For any accessibility question or request, please contact ASHK at info@ashkmeanslove.com, or speak to our team in store at Westfield London.

This statement is provided as a template and should be reviewed, and completed with your business details and current accessibility position, before publication.