FAQs

  1. Do you sell online?

No. ASHK is a physical store and we do not offer online shopping. We believe some things are best experienced in person, so everything we do is designed to welcome you through our doors.

  1. Where is the ASHK store located?

We have local roots and a strong connection to Westfield London. For our exact location and the easiest way to find us, please see the contact and location details on our website.

  1. What are your opening hours?

Our opening hours are shown on our website and social channels, and generally follow the centre's trading hours. We recommend checking there before you visit, especially around holidays.

  1. Why should I visit the store rather than shop online?

Because ASHK is about experience, not clicks. In store you can see the craftsmanship up close, smell our fragrances, feel the quality of our homeware and discover pieces you would never have found online. Our team is also on hand to help you choose the perfect gift.

  1. Do I need an appointment to visit?

Not at all. You are welcome to browse whenever we are open. If you would like dedicated help with a special gift or a larger order, feel free to contact us in advance and we will make time for you.

  1. Can you help me choose a gift in store?

Yes, gladly. Our team loves helping people find something meaningful, whether it is a gourmet set for a foodie, a fragrance for someone special, or a piece of homeware for a new home.

  1. Can I reserve a product to pick up in store?

If you have your eye on something specific, get in touch and we will do our best to set it aside for you to view and purchase on your visit.

  1. Do you offer gift wrapping in store?

Many of our gift sets are already beautifully presented in plastic-free packaging, ready to give. For special requests, just ask a member of our team when you visit.

  1. Is there parking or public transport nearby?

As we are located within Westfield London, you will find extensive parking and excellent public transport links close by. Check the centre's own guidance for the latest travel and parking information.

  1. Are you accessible for wheelchairs and pushchairs?

Our location benefits from the accessible facilities of Westfield London. If you have specific access questions, contact us and we will be glad to help you plan your visit.

  1. Can I follow ASHK to hear about new arrivals and events?

Yes, please do. Join our mailing list and follow us on social media for new collections, seasonal ideas, in-store events and our quarterly donation updates.

  1. What product categories do you offer?

We offer gift sets, gourmet foods such as nuts and dates, home essentials, and personal fragrances, including our Perfumes, Homeware and exclusive ASHK Signature collections.

  1. What is the ASHK Signature collection?

ASHK Signature is our curated line of standout pieces that best express who we are, refined, meaningful and made to be treasured. It brings together our most-loved fragrances and homeware in one signature edit, and it is best appreciated in person.

  1. Are your gourmet foods suitable for allergy sufferers?

Please always read the ingredient and allergen information on each product, which our team can show you in store. If you have a specific concern, just ask and we will help where we can.

  1. How should I store your gourmet foods?

For best freshness, keep them in a cool, dry place away from direct sunlight, and follow any storage guidance on the packaging. Reseal opened items to keep them at their best.

  1. Are your fragrances long-lasting?

Our personal fragrances are artisan-crafted for a beautiful, lasting wear. Longevity naturally varies by skin type and how the fragrance is applied, which is exactly why we invite you to try them in store.

  1. What does "artisan-sourced" actually mean?

It means we hand-pick our products from makers who value craftsmanship and quality over mass production, people who put genuine care into what they create, just as we do.

  1. Are your products suitable as corporate or bulk gifts?

Yes. Our gift sets make thoughtful, purpose-driven corporate gifts. For larger or bulk orders, contact us and we will help put something special together for you to collect in store.

  1. Do your products change with the seasons?

We refresh our collections through the year, so there is always something new to discover. Follow us or pop in regularly to see the latest arrivals.

  1. Can I see the full range in store?

Yes. The best way to experience the complete ASHK collection is to visit us in person, where every gift set, gourmet treat, fragrance and homeware piece is on display.

  1. How do I buy from ASHK?

Simply visit us in store. Choose what you love, and our team will take care of you at the counter. As we do not sell online, every purchase happens in person.

  1. What payment methods do you accept in store?

We accept all major debit and credit cards as well as contactless payment. If you prefer another method, ask our team and we will let you know what is available.

  1. Do your prices include VAT?

Yes. The price shown on each product includes any applicable VAT, so the price you see is the price you pay.

  1. Do you offer gift cards?

If gift cards are available, you will find them in store. Ask a member of our team, or keep an eye on our social channels for updates.

  1. Can I use a discount or promotion?

Any current offers are available in store and shared through our website and social channels. Just mention or show the offer to our team at the counter.

  1. Can I pay and have someone else collect my purchase?

Yes. If you would like to arrange this, speak to our team in store or contact us beforehand and we will help make it work.

  1. Do you offer receipts for my purchase?

Of course. You will receive a receipt with every in-store purchase, which you may need for exchanges.

  1. What is your returns and exchange policy?

If something is not quite right, please bring it back to our store with your receipt, unused and in its original condition, within our returns window. Our team will help you with an exchange or resolve the issue.

  1. How long do I have to return or exchange an item?

You can request a return or exchange within our standard returns window from the date of purchase. Please keep your receipt as proof of purchase.

  1. Which items cannot be returned?

For health, hygiene and safety reasons, we are unable to accept returns on opened gourmet food items, opened fragrances, or personalised products, unless they are faulty.

  1. How do I exchange an item?

Simply bring the item and your receipt into our store while it is unused and in its original condition, and our team will help you choose an alternative.

  1. My item is faulty. What should I do?

We are sorry to hear that. Please bring it back to the store with your receipt as soon as you can, and we will put things right with a replacement or a suitable resolution.

  1. Can I return a gift I received?

Exchanges on gifts are possible in store with a valid receipt or proof of purchase, subject to our returns policy. It is worth asking the gift-giver to include the receipt.

  1. Which cause does ASHK support?

We support the education of girls in Türkiye. A share of every purchase helps fund schooling, learning materials and opportunity for girls who might otherwise miss out.

  1. How much of my purchase goes to the cause?

We donate 1% of our net profit directly to girls' education in Türkiye. It is a permanent part of how we do business, not a one-off campaign.

  1. Why 1% of net profit rather than a percentage of sales?

Donating from net profit means our giving is honest and sustainable. It reflects real, lasting support we can maintain for the long term, rather than a headline figure. Because love is honest.

  1. Can I see proof of your donations?

Yes. We publish transparent donation reports every quarter on our website, so you can see exactly how much we have given and when.

  1. Does the amount I spend change how much is donated?

Every purchase contributes to the net profit from which we donate 1% to girls' education in Türkiye. So yes, the more our community shops with purpose, the more we are able to give together.

  1. Can I donate extra to support girls' education through ASHK?

Our built-in 1% donation applies to every purchase. If you would like to give more directly, we warmly encourage you to support a girls' education charity of your choice.

  1. Why did ASHK choose to support girls' education in Türkiye specifically?

Love brought us here, and for us that love means believing every girl deserves the chance to learn and build her own future. Supporting girls' education in Türkiye lets our community turn everyday shopping into meaningful, lasting impact.

  1. Is your packaging really plastic-free?

Yes. It is 100% plastic-free, from the outer box down to the wrapping and fillers. We designed it that way on purpose, with no plastic anywhere in the pack.

  1. Is your packaging recyclable?

Completely. All of our packaging is 100% recyclable, so it can go on to a second life instead of landfill.

  1. How should I recycle my ASHK packaging?

Our boxes and paper-based materials can go into your household paper and card recycling. We keep everything simple and plastic-free so recycling is effortless.

  1. Are your products themselves eco-conscious?

We choose artisan-sourced products from makers who value craftsmanship and quality, and we pair them with plastic-free, recyclable packaging. Sustainability guides how we source and present everything.

  1. What does "Local First" mean to ASHK?

It means we prioritise local roots and community, with a strong connection to Westfield London, and value makers and craftsmanship close to home wherever we can.

  1. Are your gift boxes reusable?

Many of our gift boxes and containers are lovely enough to keep and reuse, from storage to re-gifting, which is exactly the kind of thoughtful, low-waste living we believe in.

  1. Where is ASHK based?

We are based in the United Kingdom, with local roots and a strong connection to Westfield London. Local First is part of who we are.

  1. Can I customise or build my own gift box in store? 

Absolutely. While we have beautifully curated ready-to-give sets, you are more than welcome to choose individual items from our homeware, gourmet and fragrance ranges. Our team will happily help you arrange them into a bespoke gift box at the counter.

  1. Are your gourmet foods and treats suitable for vegans? 

Many of our artisan-sourced treats, including our premium dates and nuts, are naturally plant-based and suitable for vegans. Since we focus on clean, simple ingredients, it is easy to find something wonderful. Just ask a member of our team in store to double-check the packaging with you.

  1. Do you offer any sensory workshops or in-store masterclasses? 

We love connecting with our community. While we do not host formal classes, we regularly run seasonal in-store discovery days where you can sample new gourmet flavours, explore the notes of our artisan fragrances, and learn more about the craftsmanship behind our collections. Keep an eye on our social channels for updates!

  1. Can I sample the gourmet foods before purchasing? 

To ensure everything stays perfectly fresh and hygienic, our full range is kept sealed. However, we frequently host tasting days in store where you can try selected items from our gourmet collection. Do ask our team if there is a sampling session happening during your visit.

  1. Where do you source your homeware pieces from? 

True to our "Local First" approach and love for genuine craftsmanship, we source our homeware from independent artisans and small-scale makers who share our dedication to quality. Every piece is hand-picked for its beauty, utility and the story it tells.

  1. Is it possible to order an item that is currently out of stock? 

Because we work with smaller, artisan creators rather than mass production, some of our pieces are limited. If something you love is temporarily unavailable, let our team know. We will gladly take your details and contact you as soon as a new shipment arrives at Westfield London.

  1. Do you offer any corporate branding or personalisation for bulk orders? 

While we keep our signature packaging beautifully clean and plastic-free, we can discuss bespoke touches or corporate greetings cards for larger orders. If you are looking to create a meaningful corporate gift that supports girls' education, do speak with our store team or contact us ahead of your visit.

  1. Can I bring my dog into the ASHK store? 

We would love to welcome you and your furry friend! Since we are located inside Westfield London, we happily follow the centre's pet-friendly guidelines. Feel free to bring your well-behaved dog along to browse our collections with you.